Respond and Monitor

We Repond When There’s a Problem

Like all businesses, you depend on your network.  Have you ever needed to send an important email or access vital information, but the system or data was inaccessible?  Traditional support models have you call for help, and wait for a technician to be dispatched to troubleshoot the problem.  In some cases, making multiple trips for parts!  This model forfeits precious uptime for diagnosis, travel and repair – all on your dime.  We’ve put an end to that.

Our responsive offering gives you the assurance that your organization’s IT infrastructure receives the required level of support.  Built on the strength of our suite of tools and our renowned customer service, we respond rapidly to changes in the health of your network and applications, and to your requests for help.  Efficient troubleshooting means that we get you up-and-running faster than ever.

Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures.  This translates into increased employee productivity and cost savings for you.  In some cases, problems can be avoided before they even happen.

Do these issues plague your business?

Network neglected?  Is yours perceived as a “necessary evil” and not as integral to improving business performance?

Slow service?  Is your current service provider slow to react to your problems, costing you more in lost time and productivity?

Wasted time?  Do your staff productivity levels drop dramatically during IT outages, interruptions or failures?

Program Advantages:

Fast remote support and troubleshooting:  Remotely diagnosing and remediating network, server and desktop issues to help your employees resume their business activities as quickly as possible.

Stealthy diagnosis and resolution of desktop issues:  With our advanced remote support capabilities, we can rapidly resolve desktop issues without disrupting users – in most cases without them even knowing.

Helpdesk access for your employees:  Helpdesk support when your employees need it the most.  We deal with any desktop performance issues or “how to” questions your staff may have.

Program Features:

Network Monitoring constantly tracks the performance of your network – bandwidth, errors and other key indicators.  This means your users always experience a stable environment.

PC Hardware Monitoring focuses on core metrics of your PC’s, such as processor, memory and disk space.  This information can highlight trends that could impact operation.

Windows Patch Verification checks if your PC’s and servers are running the most recent versions of their Windows operating software, and provides reports and recommendations.

Helpdesk Services assist your employees with any technology problems or questions that they have, and remotely resolves PC performance issues they may be experiencing.

Antivirus Monitoring and Updates on Servers and Workstations ensures your antivirus programs are functioning properly and that the latest industry security updates to your systems are being received and installed.

Vendor Relationship Management enables you to offload onerous vendor issues to us.  Under this service, we communicate directly with software vendors on your behalf on all support issues.