Prevent and Monitor

An IT Partner, Not Provider

We have been working hard to enhance your customer service experience and to improve upon the manner in which your network helps you conduct business.  Technology is the number one budget item after human resources, yet it is the least understood.  Allow us to use our expertise to help you reduce your maintenance costs and increase the service quality and reliability of your IT infrastructure.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when.  With our proactive managed services solution, we can prevent many network failures from ever happening.  By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective, our customers see almost immediate results.  A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you.  At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes.  We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Do these issues plague your business?

Network neglected?  Is your perceived as a “necessary evil” and not as integral to improving business performance?

Downtime impact?  Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently?

Amateur help?  Is your IT support too often provided by an employee of yours who has another important job to do?

Program Advantages:

Lets you focus on your business:  We are your networking watchdog, enabling you to focus on your core business activities instead of managing a network or its problems.

Reduced network downtime through proactive maintenance:  Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Stealthy diagnosis and resolution of desktop issues:  With our advanced remote support capabilities, we can rapidly resolve desktop issues without disrupting users – in most cases without them even knowing.

Program Features:

Network Monitoring constantly tracks the performance of your network – bandwidth, errors and other key indicators.  This means your users always experience a stable environment.

PC Health and Performance Monitoring verifies your organization’s computers are running in a stable and secure fashion.  We monitor for health, error conditions, and overall performance of PC’s.

Patch Management ensures all of your Windows servers and PC’s have the most up-to-date security and system patches, helping to optimize performance and minimize security risk.

Helpdesk Services assist your employees with any technology problems or questions that they have, and remotely resolves PC performance issues they may be experiencing.

Antivirus Monitoring and Updates on Servers and Workstations ensures your antivirus programs are functioning properly and that the latest industry security updates to your systems are being received and installed.

Vendor Relationship Management enables you to offload onerous vendor issues to us.  Under this service, we communicate directly with software vendors on your behalf on all support issues.